WOW Great Colleagues, Staff and Clients Every Day: Client Spotlight on i24 Call Management Solutions

Nov 14, 2022

by Sarah McVanel, Chief Recognition Officer, Greatness Magnified

Looking for a recognition role model in Canada?

 

Check out i24 Call Management Solutions. Their WOW program was the leading class before COVID; not only did they suddenly keep WOW “alive” when they had to go remote in March 2020, they ensured it would “thrive” by intentionally iterating it ever since.

Perhaps the best part is that they didn’t do this to win an external “war for talent.” Sure, they’re better able to navigate the #talentshortage with a strong cultural foundation of appreciation; however, it stemmed from a belief, at a cellular level, that great people deserve to know they are…well, great!

Believe people will do great things, and they will prove you right.

Your culture will be a game changer in retention. Recognition is the easiest way to attract, retain and elevate great people. Wondering how to ensure recognition isn’t just treated as a temporary fix for a current challenge? Learn what recognition means to i24 by hearing, as the expression goes, right from the horse’s mouth, by checking out their blog post about recognition.

Making Great Even Greater (Or WOWer!)

So, curious about what they have planned? I was honoured to join rockstars from i24 last month to 2.0 in their recognition strategy. I have goosebumps at what we discovered and created together!

Here’s a cool next step they’ve decided to take immediate action on: incorporating compliment cards into their internal WOW program.

We had such a blast with the English and French FROG Tributes that they thought, why not keep it going day-to-day? And since they’re still a remote workforce, the high-resolution images of the FROG Tributes were the ideal way to keep that going.

Check out the pics that represent attributes of i24 rockstars. Wouldn’t YOU love to get a compliment through your internal messaging app, in a text, attached to an email? Compliments are easy to incorporate into our daily work, but how often do we do so? I’m so inspired that i24 has found an easy way for their busy coworkers and leaders to do just that!

                              

And that’s only the beginning.

What can you take away from the i24 approach to recognition? Continually be hungry for new ideas and make micro tweaks to keep recognition alive. Small shifts reinvigorate an already great program. Don’t lose sight of recognition so that you keep this key cultural anchor strong.

How might compliments help to keep your recognition, rewards, retention and overall people approach fresh and fabulous? Whether you are an individual contributor, middle manager or owner, you can all impact our culture through small gestures of recognition and intentional appreciation.

Energy goes where appreciation flows. How can you bring more energy to your workplace today? One word: compliment.

P.S. If you think recognition is just for staff, I personally experienced the exponential power of recognition by getting a dose of WOW from the head WOWster Gary on behalf of the i24 team. Check out this quick video.

Looking for more ideas to recognize your team? Check out these resources to ensure you’re appreciation is heard loud and clear:

• A 2-Minute Recognition Tip
• Keeping Recognition Going in Virtual, Hybrid and Shift Work Workplaces
• 5 Ways to Rock Remote Recognition

P.P.S. If you have questions about the virtual version of FROG Tributes, please don’t hesitate to reach out to us at info@greatnessmagnified.com