I promised last week, and if you missed it, don’t worry, you can go back and check it out. We talked about ROCK leadership behaviours, and if you’re in essential services, particularly if you are in healthcare managing through this challenging time, you have been called to lead in ways that you’ve never needed to.
For some of you, it’s a stretch outside your comfort zone. It is a misalignment between your strengths and what is needed right now. It’s a constant battle with your need to feel a sense of accomplishment with there being no way you can get it all done.
For others of you, it’s a stretch you’ve been looking for. A shakeup from the normal and humdrum. An opportunity to find new talents and gifts you never knew you had or brush off to utilize once again. A way to prove yourself without worrying you’re “stepping outside of my role”.
And for some of you, it’s a combination of both – exhausting and exhilarating. Stressful and stretching. Confusing and creative.
The good news is this: no matter how you have experienced the journey, it’s okay to be real about it. In fact, it’s better for people to see you come out in all of this. Frankly, it better allows you to practice the ROCK leadership behaviours that we talked about last week.
ROCK As a Leader to Get STAR Results
The benefit of your ability to rock as a leader in practice of ROCK leadership behaviors, Recognize Organize, Communicate, and be Kind, is you’re going to get stars on the other side of this. And these results will give you the confidence, recharge, and hope required to keep going through the biggest health crisis of our lifetime.
So what are the STAR results? STAR stands for Satisfaction, Teamwork, Achievement, and Retention. Let’s face it, all of these things we need any time, particularly through when people are stressed, exhausted, burning out and not seeing the end in sight. Many of these factors, Satisfaction in particular, are sadly lower in healthcare and essential services than many other industries. This may well be one of the benefits post COVID-19; we have addressed long standing challenges because we know if not now, when? The consequences: on-pass stress leave, PTSD, inter-team tension, miscommunication leading to patent safety risk, and mass turnover will be devastating now, and you may find you’re dealing with the fallout of this year’s post-COVID-19 when you too are burnt out. Let’s right this ship right now.
So to some extent, we went into this pandemic a little more depleted than we would like to. The good news is when you recognize, when you organize, when you communicate effectively and you make sure that you are kind and that your workplace is a kind place to work, you almost always will have higher levels of satisfaction, retention and pride of work. It’s never too late to put these in place.
Let’s talk about teamwork and how we can be more collaborative in this time. I know it’s really easy for everyone to go off and to do their own thing and be getting your tasks done and focus on that. You will notice though, some of the breakdowns in the system at this time because it’s so stretched, it’s stretched in any given time, but particularly during a pandemic. And so, noticing these breakdowns in teamwork and acknowledging that it’s not the providers, it’s the system, it’s the challenges.
In essence, healthcare professionals accept that there will never be enough time or resources or funding to deliver world-class care that surpassed anyone’s expectations. However, many go home at the end of a shift feeling like they’ve delivered suboptimal care that is in direct opposition to their values that led them into the field.
ROCK leadership allows you to tune into your people, turn up the solution-finding, and boost up your providers so that they become undepletable (energy, compassion satisfaction, focus) for the good of themselves, their patients, and frankly, you (satisfied people are easier to manage).
Working With What We’ve Got
We’ve got a great healthcare system. Don’t get me wrong. I’m not criticizing it. It’s just, there’s no way that we can ever afford to have this incredibly rich healthcare system that we would love to have. And oftentimes what that leads to is some tension between providers and then they think it’s them, or they think that it’s something to do with the relationship. And you know what, it’s probably not that at all. The more we can recognize, focus on organization, communicate effectively and with kindness, the more likely we have team-oriented behaviours. And when breakdowns in those relationships happen, we realize that it’s circumstantial as opposed to a personality flop. When we look at a sense of achievement, it seems like everyone would feel like a sense of achievement right now because you’re the ones who are getting us through this healthcare crisis.
And yet we don’t always feel satisfied at the end of the shift. I can’t tell you a single provider that I know that could say with absolute certainty, pandemic or not, I got everything done that I felt my patients needed from me. No. A lack of a sense of achievement is what almost every provider walks out the door feeling. We need to remind people and help them see for themselves what they have done, as opposed to all the things that they haven’t done.
When we can show people that they matter, they’re not just a number and they are treated with respect and they are in a workplace and with a team and led by you, the leader who cares about them, then people are more likely to stay. You can retain them. Your providers have a lot of options. They can work in other aspects of the healthcare field, they could retire, they could start a side hustle making money on their passion project. They have more choice and the barriers that COVID-19 has broken down has opened the door to career reinvention like no other time in history. You earn your people every time you treat them like the rocks they are with your ROCK leadership practices.
They Want To Stay
How do we keep your talented, smart, passionate, educated providers of care and support on the other side of this? They need to feel that they matter. And that if they went, they would be missed and not feel as fulfilled or satisfied. A lot of people are making some very tough choices in their mind right now. Do I stay or do I go? And when do I go? Don’t give them a reason, beyond the understandable “this gig is tiring” reflection. Be THE choice of dedicating their skills, talent and expertise; fuel teams that are THE people individuals want to work and practice with; nurture cultures where this is THE place people want to tell their friends they work because they are so very proud.
Let’s not let that be a big consideration for your folks. When you ROCK as a leader, you’re going to get STAR results.
Want to dive deeper into ROCKSTAR leadership during challenging times? Visit us at greatnessmagnified.com/healthleaders. And thank you for what you are doing to support us and all who depend on you through COVID-19 and beyond.
In case you missed the last couple of weeks, be sure to check out the great info in the Finding Meaning and ROCK articles here: