Recognition: Your Customer
Retention Superpower

Recognition: Your Customer Retention Superpower

How to fuel customer retention with a forever philosophy

How can you retain, delight, and exceed client expectations when the bar is continually raised? How do you bring your whole team along with you to fuel this exceptional customer experience? How will this enable you to maintain a healthy lifestyle while growing your heart-based business?

It’s actually simpler than it seems. Every person needs to feel heard, valued, and appreciated. There is one overlooked, yet simple and powerful customer-facing strategy that every team member can execute on, regardless of tenure, role, or seniority – Recognition.

We give a lot of lip service to “customer satisfaction” and spend money measuring it. However, do we truly seek to form the deepest, most meaningful connection with our customers through micro-moments and long-term rituals? Do we truly value our customers and continually earn their trust and loyalty – even when we don’t have to?

What does it take to cultivate a raving fan base? Customers who are as passionate about you as you are about them. Imagine what it will look like when your customers have an insatiable need to tell everyone how great it is to work with you.

This session is designed for business owners and sales associates who have a deep desire to delight customers for life. But wait – everyone has a customer! This session is also for those who are working inside organizations and are committed to a collaborative, harmonious, and mutually satisfying relationship. In other words, anyone involved in the customer journey (internal or external) who wants to retain, elevate, and enhance the relational customer experience will walk away with boundless ideas and actionable possibilities.

Learning Outcomes:

  • Build your customer retention and recognition approach with a forever philosophy
  • Better understand the importance of knowing where you fall on the Relational to Transactional Continuum
  • Identify micro improvements for customer delight that create a substantial return on investment
  • Discern where appreciation can be hardwired into your customer experience journey
  • Plan your next steps to elevate your customers (internal or external) to create a deeper connection

Delivery Formats:

  • This session can be delivered live or virtual
  • Keynote: 60 to 90 minutes
  • Facilitated roundtable/panel discussion
  • Fireside interview (add-on)
  • Follow up live video Q&A (add-on)

This session can be delivered in the following formats




All attendees and speakers are physically present in one location

All attendees are joining entirely online

Some attendees (and possibly some speakers) are joining in-person and some online

See Sarah in Action

Snack on some scrumptious samples of Sarah’s speaking (try saying that three times fast).

Discover How Recognition
is Your Hidden Customer
Retention Superpower

See this personal message from Sarah.

Discover How Recognition
is Your Hidden Customer
Retention Superpower

See this personal message from Sarah.

Just For You …

  • Each session is customized to you
  • Each client is treated as the most important person
  • Each audience has a specific need to honor
  • Each industry has its own insights and data to capitalize on
  • Each presentation is prepared with an anthropological approach
  • Each event has hidden shiny stars that need to be uncovered and amplified

Why? Because you are greatness, and it’s our unwavering, indisputable, undeniable promise (to the point where we want you to call our mothers if we don’t deliver) to show it to you with every presentation.

“Feeling gratitude and not expressing it is like wrapping a present and not giving it.”

– William Arthur Ward

Bernie Vogt

President, Aventure Realty Network

"Sarah made a wonderful contribution to another successful Aventure Realty Network annual meeting. I know our members benefited professionally from the customized content she delivered in her keynote and workshop and enjoyed meeting with her to deepen the learning at our social functions."
Glenn Spriggs

Retired Manager, Member Field Services, Resorts of Ontario

"Sarah’s keynote was dynamic, insightful and captivating. Sarah has a genuine soul and her smile is contagious. I would recommend her to colleagues and others that would benefit."
Ross G. Saunders

Cybersecurity Expert and Former President, Professional Speakers Association of South Africa

"Our members from all levels of the association were raving after Sarah’s presentation and have a clear plan as to how they will put her advice into place. Sarah walks the talk of her brand, whether it’s in person, one-on-one over Zoom, or presenting to a full room – Sarah is always recognizing people’s greatness. We have had her back and will have her back again and again!"
Dave Reed

Co-Owner, eSpeakers

"We were looking for innovative solutions to show our customers how much we appreciated them. Through this program, we were able to create fun, affordable, and sustainable ways for us to show all of our customers - new through to extremely loyal - how much we appreciate them."
Jherica Rhodes

Learning Coordinator, Meeting Professional International

"Sarah was such a ravishing, engaging and powerful virtual speaker! From the preparation to the execution of her session, she was more than prepared and informational! She is one of the best speakers that I have had the pleasure of working with. The content she presented was like none other! I love hearing the passion in her voice that is expressed through her teachings. I was so honored to have worked with her and I can't wait until our next engagement!"
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