Say a Great Big Goodbye to Exit Interviews and ‘Hey’ to Stay Conversations

image of a woman with a box of her belongings handing an envelope that says resignation to a man sitting at a desk with a laptop“We had her two weeks. Two weeks! And then she quit for another opportunity!”

Can you relate, whether you’re the one doing the hiring or onboarding?

Here’s my best advice. Put a pause button on exit interviews (you might not be able to keep up with them anyway) and direct all that energy to stay interviews. Find out what makes people not leave.

This aligns with the concept of positive deviance; look for where the problem doesn’t exist and do more of that. Understanding the exception to the problem – why highly sought-after staff and colleagues stay – will allow you to build on those factors and motivators rather than reacting and fixing when it might be too late. Not only is it proven effective, but it’s also so much more motivating in our turnover tsunami.

We have a new tool for you so that you can jump right on those stay interviews. Questions such as:

  1. What does a successful and satisfying day look like for you?
  2. What are the most meaningful parts of your work?
  3. If you could change one thing, what would it be?
  4. What do we do that shows people they are important
  5. Have you ever told someone that they should come and work for us? What did you highlight?

See a pattern? What might you learn about what’s working so you can do even more of that? (Right, my solution-focused friends?)

This Stay Interview Tool is our gift to you. Access the complete list of questions here.

And why not forward this blog to others who need a resource to study retention and stop turnover.

Want more ideas to retain your best? Check out these great resources:

P.S. I invite you to have a listen to this delicious radio interview I did with Angela Kokott on the Afternoons with Rob Breakenridge show.

“There is more hunger for love and appreciation in this world than for bread.”

– Mother Teresa

Deb Rakonjac

Organizational Development, Purolator Inc.

"Sarah nailed it!  She worked with the planning group to learn about the organization, the audience, the desired key messages and integrated it seamlessly into her keynote. Her energy was contagious! We received rave reviews of this portion of our event and Sarah was able to speak to all members of our organization in a way that motivated them to recognize others everyday. Our executives were extraordinarily pleased and integrated FROGging into their recent board meeting. Purolator is grateful to Sarah for dropping the pebble and we continue to see the ripples from this session across the organization. Working with Tami was phenomenal and the supports were easy to integrate to ensure the session went well. Thanks to you both!!"
Douglas D Swift

President & CEO, Swiftco Inc.

"I have had the Sarah experience in numerous settings: As a keynote, around a table with several other business owners, one on one over coffee, chatting with others at a conference reception, dining with a small group of colleagues. No matter the setting you always get the same Sarah: engaging, attentive, interested, inspiring, motivational, genuine. And always with an infectious smile. Do yourself, your company, your association a favour. Get the Greatness Magnified (Sarah) experience. The payback is priceless."
Judy Kucharuk

Director, Marketing and Special Events, Encana Events Centre

"Funny, full of energy and incredibly motivating – all words to use when describing Sarah and her passionate stage presence. We were fortunate to have Sarah join us as a speaker for Spark Women’s Leadership Conferences and her presentations about leveraging greatness hit the core of our objective at SPARK: “A rising tide lifts all boats”. I would not hesitate to recommend Sarah to other organizations that are searching for a well-prepared, well-organized, thoughtful and passionate storyteller."
Shelley VanVeen

Learning & Development Manager, Libro Credit Union

"Sarah brought so much energy and enthusiasm to our International Women’s Day event at Libro! Her message was uplifting, thought-provoking and truly appreciated by our team. Dealing with Sarah was wonderful – she was open, professional and willing to work with us to customize her message to incorporate our culture and connect to our topic and participants. During the session, she was a pro with a powerful message and a fantastic delivery. We had wonderful feedback from all that attended and can’t wait to have Sarah back for another session in the future!"
Sylvia D’Intino

Executive Director, Community Living Hamilton

"THANK YOU so very much for leading the engagement activities today! You’re a constant professional, with an amazing attitude and always seeing the great in everyone. I am grateful for how you have helped us this year to transform our in-person staff recognition events into virtual and on-location events. Our staff feel more inspired, appreciated and motivated after they hear you speak, and I know our amazing in-house team here looks forward to designing engaging appreciation events with your support."
Melissa Chaulk

Manager of Professional Development

Canadian Dental Hygienists Association

"We work hard at CDHA to give our members a wonderful conference experience, so we were thrilled to have received resoundingly positive feedback on Sarah's opening plenary keynote. It was the highest attended of the entire conference for both dates!"
Jamie Campbell

Director, The Center for People in Organizational Development, Sheridan College

"Smart, challenging, innovative, committed, dependable, and reliable, I highly recommend her for all your recognition needs. I have brought Sarah into my last two organizations to help build a culture of recognition and celebration. The focus on appreciation is more important now than ever."

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