Recognition: Expedited Delivery Please

In Canada we’re following closely what’s happening with Canada Post – will they strike or not? If so when?

expedited-deliveryNo doubt there’s a great deal of contingency planning on both Canada Post and their competition – UPS, Purolator, FedEx and the like – so that consumers continue to gets the goods they need shipped.  [Online shopping continues to go up by billions of dollars annually – I don’t think a strike is going to impact buying habits that dramatically, do you?]

So how are we taking care of our people during such uncertain, demanding and intense times?

Leaders are busy planning and implementing contingency plans (have you been getting parcels from companies other than Canada Post with retailers being fearful of losing customers if a strike should occur? I know I have.)

How are these leaders doing? A lot of staff and partners are depending on them.

If volumes are up, that means staff need to process significantly higher volumes which is no doubt taxing systems and facilities. This is happening at a time of year when Canadian workers prefer to be at the cottage, with their kids, or kicking back than at work. And, it’s coinciding with the potentially hottest summer on record in parts of Canada.
So how are staff doing? A lot of consumers and companies are depending on them.

It’s times like this when we need to signal to our staff how important they are (hopefully we always are however now it’s more important than ever).

I’m not talking about taking huge amounts of time, but making it a priority in the time available.

  • If hot in the plant, bring ice-cream directly to employees
  • When walking the floors, stop to thank individuals for making specific concessions (e.g., coming in on a day off, delaying a vacation) and contributions (e.g., positive attitude, an innovative idea)
  • Notice the little things (e.g., energy and positivity even when tired and taxed)

[Download a bunch more exercises here for free and check out this list for more ideas.]

I use the example of parcel delivery, but we know most sectors experience surges – healthcare, real estate, manufacturing, retail.

Bottom-line: keep recognizing people in the way we all like to be recognized– verbal thank-yous, personal specific words of praise, written thank-yous. Don’t forget to surprise people too. Create “exponential energy” by doing something unexpected (right culture guru Kim Shepherd?) People will give so much more energy and discretionary effort when they feel valued, which is exactly what companies desperately need as they respond to such surges.

Expedited Recognition. Priority status.

Ready to deliver?

“There is more hunger for love and appreciation in this world than for bread.”

– Mother Teresa

Judy Kucharuk

Director, Marketing and Special Events, Encana Events Centre

"Funny, full of energy and incredibly motivating – all words to use when describing Sarah and her passionate stage presence. We were fortunate to have Sarah join us as a speaker for Spark Women’s Leadership Conferences and her presentations about leveraging greatness hit the core of our objective at SPARK: “A rising tide lifts all boats”. I would not hesitate to recommend Sarah to other organizations that are searching for a well-prepared, well-organized, thoughtful and passionate storyteller."
Shelley VanVeen

Learning & Development Manager, Libro Credit Union

"Sarah brought so much energy and enthusiasm to our International Women’s Day event at Libro! Her message was uplifting, thought-provoking and truly appreciated by our team. Dealing with Sarah was wonderful – she was open, professional and willing to work with us to customize her message to incorporate our culture and connect to our topic and participants. During the session, she was a pro with a powerful message and a fantastic delivery. We had wonderful feedback from all that attended and can’t wait to have Sarah back for another session in the future!"
Sylvia D’Intino

Executive Director, Community Living Hamilton

"THANK YOU so very much for leading the engagement activities today! You’re a constant professional, with an amazing attitude and always seeing the great in everyone. I am grateful for how you have helped us this year to transform our in-person staff recognition events into virtual and on-location events. Our staff feel more inspired, appreciated and motivated after they hear you speak, and I know our amazing in-house team here looks forward to designing engaging appreciation events with your support."
Melissa Chaulk

Manager of Professional Development

Canadian Dental Hygienists Association

"We work hard at CDHA to give our members a wonderful conference experience, so we were thrilled to have received resoundingly positive feedback on Sarah's opening plenary keynote. It was the highest attended of the entire conference for both dates!"
Jamie Campbell

Director, The Center for People in Organizational Development, Sheridan College

"Smart, challenging, innovative, committed, dependable, and reliable, I highly recommend her for all your recognition needs. I have brought Sarah into my last two organizations to help build a culture of recognition and celebration. The focus on appreciation is more important now than ever."

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