Nudge Toward Greatness: Keeping Recognition Going In Virtual, Hybrid and Shift Work Workplaces
How do you boost resilience, fuel connection, and reignite collaboration across your entire workforce?
How can you do this quickly, without burdening your already tired and overwhelmed leaders who are firefighting through growing sick time, absenteeism, and turnover (not to mention the hundreds of emails in their inbox)?
This Great Place to Work(TM) certified organization, Compass Group Canada, had a solid recognition program, yet at the beginning of COVID, folks weren’t using it as much. We needed to strip down the menu of options and focus on what could be done… immediately.
We dug into the organization’s data and unearthed their best practices, took the juiciest examples, and highlighted recognition superstars. We infused this into two yummy customized keynotes that lit a fire within hundreds of staff and leaders from coast to coast.
Leverage What You Already Have
They have a magical internal appreciation system built into their intranet called “Nudge.” We levelled up the excitement with a “Nudge challenge.” Recognition caught on like wildfire! They became lean, mean complimenting machines! Before we knew it, the organization celebrated the first “nudgers” by giving them rewards that further taught them about the power of recognition.
Within 24 hours, the number of “nudges” quadrupled, and it topped out at an all-time high of over 3500 in 1 month. Through each 90-minute keynote, we helped leaders shift their perspective about recognition from “no time to do” to “need to do” to “want to do.” When they already had a strong foundation of recognition being “how we do things around here,” it wasn’t hard to reignite their passion for positive purposeful people praise.
Compass went one step further; anyone who was passionate about FROGing – Forever Recognize Others’ Greatness – they gave them the book and workbook to fuel that success. Now, this is accelerating leaders’ success and reinforcing their passion for appreciating people.
Nudge Your Way Along…
Creating Clarity and Connection in Chaos
In the midst of so much chaos, a refocusing on the exponential power they had through recognition enabled leaders to feel in control of the curation of their delicious culture. They remembered why they loved managing great people and those great people remembered why they loved working for this company. That’s the inevitable win-win that recognition creates.
Their industry, like so many, has been incredibly impacted by lockdowns, workforce fluctuations, and constant change. All the more reason we can look to companies like Compass Canada to demonstrate that recognition can be our cultural true North (pun intended.)
Recognition fuels the need every single person has, regardless of title or tenure: feeling appreciated, valued and connected.
Recognition heals. Recognition unites. Recognition is the sure bet with so much of the world of work that feels sometimes like a gamble.
And that’s why they’re in for round two.
Keeping The Faith and Fueling Hope
When you know what works, keep doing more of it. That’s a key solution-focused tenant. So, that’s what Compass is doing. Because they are so connected to their people, they know that positivity, hope and healing are needed two years into the mental and emotional exhaustion of COVID. And now we’re helping people tap into their inner superhero in a follow-up session about recognition of greatness within.
The delicious thing I’ve learned by watching Compass in action is that they don’t see a waining in recognition to be a problem, they see it as an opportunity. They know that part of a commitment to a recognition-rich people culture is reintroducing appreciation and acknowledgement in ways that fit the current context. They’re tuned into how recognition is the solution to people’s challenges, and care deeply about elevating it.
Compass is one of those companies that knows their people are THE way they will continue to be successful. I am hard-pressed to find a company that doesn’t need people in service delivery, partner relations, product manufacturing, research and development, and more. Therefore, we need to continually keep people at the top of the priority list, and recognizing their value is an indisputable way to do that.
If your recognition program needs a nudge, look to leaders like Compass, read more blogs, and of course, I’m always happy to talk about how we help.
For even more ideas on how to recognize your team, check out these posts: